Terms & Conditions

1. Introduction

Welcome to Fire & Aether. These Terms & Conditions govern your use of our website and the purchase of our handcrafted jewellery. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use this site.

Fire & Aether operates from the United Kingdom and all references to “we”, “us”, or “our” refer to Fire & Aether pasted.

2. Products & Craftsmanship

All Fire & Aether jewellery is handcrafted using traditional metalworking techniques. As a result:

• Natural variations in texture, finish, and form are part of the design and not considered defects

• Product images are representative; no two pieces will be exactly identical

• Patina, oxidation, and surface changes over time are expected characteristics of metal jewellery

By purchasing, you acknowledge and accept the handmade nature of our work.

3. Ordering & Payment

3.1 All orders are subject to availability and acceptance.
3.2 Payment must be made in full at the time of purchase.
3.3 Prices are listed in GBP (£) and may change without notice.
3.4 We reserve the right to cancel or refuse orders in cases of suspected fraud, pricing errors, or misuse of the site.

4. Limited Drops & One-Off Pieces

4.1 Limited drop and one-off pieces are sold on a first-come, first-served basis.
4.2 Once sold, these designs will not be repeated.
4.3 Items from limited drops cannot be reserved or held unless explicitly stated.

5. Custom & Heirloom Commissions

5.1 Custom and heirloom commissions are limited in availability and offered by enquiry only.
5.2 Full payment is required before work begins unless otherwise agreed in writing.
5.3 Due to their bespoke nature, custom and heirloom pieces are non-refundable and non-returnable, except where an item is faulty under UK consumer law.
5.4 Design timelines and completion estimates will be provided at the start of the commission and may vary depending on complexity.
5.5 Minor design variations during the making process are inherent to bespoke work and do not constitute faults.

6. Shipping & Delivery

6.1 We ship within the UK and internationally. Shipping costs and delivery estimates are shown at checkout.
6.2 Delivery times are estimates only and may be affected by postal services or customs processes.
6.3 International customers are responsible for any customs duties, taxes, or import fees.
6.4 Fire & Aether is not responsible for delays once an order has been dispatched.

7. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms & Conditions. Please review this policy carefully before placing an order.

8. Jewellery Care & Responsibility

8.1 Care instructions are provided with each order and should be followed to maintain longevity.
8.2 We are not responsible for damage caused by misuse, improper care, impact, exposure to chemicals, or general wear and tear.
8.3 Natural ageing, patina development, and surface marks are expected over time and are not considered faults.

9. Intellectual Property

All designs, product images, text, and content on this website are the intellectual property of Fire & Aether.
You may not copy, reproduce, distribute, or use any content without prior written permission.

10. Website Use & Content

10.1 You agree not to misuse the website or its content.
10.2 We reserve the right to remove content, comments, or links that are inappropriate, offensive, or unlawful.
10.3 We do not guarantee uninterrupted access to the website or that content will always be current or error-free.

11. Liability

Nothing in these Terms limits or excludes liability where unlawful to do so, including for death, personal injury, fraud, or fraudulent misrepresentation.

To the fullest extent permitted by law, Fire & Aether shall not be liable for indirect or consequential loss arising from the use of this website or products purchased.

12. Privacy & Cookies

Your personal data is handled in accordance with our Privacy Policy and Cookies Policy, which form part of these Terms.

13. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact:

info@fireandaether.co.uk